My cell phone has been stolen on the street, what can I do?

Mobile phones have become very important in our lives. Thanks to technological advances, for us they have gone from being simple instruments to communicate with others to objects of great economic and human value, since in them we have stored a multitude of information about us: photographs, videos, contacts, important documents of our life, data about our credit cards and bank accounts, etc.

Therefore, it is not surprising that mobile phones have become one of the most coveted objects by thieves. Proof of this is that in recent years the theft of these devices has grown notably . Therefore, we must be especially cautious and take some precautionary measures in this regard.

It is important that, when you buy a new mobile, you keep the invoice since, in case of theft, it will be an essential test to demonstrate the model of mobile you had and what it cost you. In the same way, it is also convenient that you save the IMEI number of the device, which is as if it were its ID, a unique number that identifies it and differentiates it from other mobile phones. It has 15 digits and you can find it on the phone box. If it’s been a while since you bought it and you haven’t saved that number, don’t worry. If you dial * # 06 # on your phone, you can find out what it is.

In addition, you must protect your mobile with a pin number or a pattern that no one knows. The newer phones already incorporate new identification systems, such as fingerprint or facial recognition. No matter the protection option you choose, the important thing is that you put any of them and that, if you use a pin, do not put the classic password of “1234”, since it is one of the most obvious and most used.

For greater peace of mind, you can download an application that helps you locate your mobile in case of loss or theft. Both in the Google Play Store and the App Store there are several that are very good. It is also recommended that you make backup copies of all the images, videos and documents that you want to keep.

In any case, we hope you never have to go through such an unpleasant situation, but if your mobile is ever stolen, do you know what to do?

  1. First of all, keep calm , although we know that it is not easy. The most important thing is that you are well.
  2. Contact your mobile operator as soon as possible to block the sim card . This way they won’t be able to make calls or send messages with your phone.
  3. Change your passwords . Modify all the access codes that you have saved on your mobile: email, social networks, bank account, apps that have access to your personal data, etc.
  4. Report the theft to the police . In this case, they will ask you for the IMEI of the mobile. Rescue it from where you have it stored. This number will help the operator to cancel the device because, even if they have blocked the sim card, if they do not do this, whoever has your mobile can continue to use it and have access to the information and applications that you have installed. If you do not provide this number, the operator will not be able to cancel it.
  5. If you have a rescue app, use it to remotely delete all important data (videos, photos, documents, passwords, etc.) that you don’t want others to see. The only problem with this is that, if you have a device’s location application installed, when you reset it, it will no longer work, so they will not be able to track its location.
  6. Report the theft to your insurer . The vast majority of Home insurance includes coverage that covers this fact. Although for this, it is essential that you have made a report and that it is a robbery , that is, that to take it away they have used force or intimidation, and it is not a theft. The home insurance Helvetia Insurance includes this coverage (up to the limit indicated in the particular conditions of your policy) and others to ensure maximum protection of your home and those who live in it.

These measures do not guarantee that you can recover your mobile, but at least you can have the peace of mind of knowing that they will not be able to use it or access your private information.

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