This new decision by Orange will not please its subscribers at all

Earlier than August 21, 2021, Orange subscribers might request the Femtocell freed from cost, a small accent that was related to the field to raised seize the cellular community. This device was then very related for subscribers dwelling in areas poorly lined by the operator’s cellular community. However that was earlier than.

The #1 in telecoms has certainly introduced the tip of Femtocell. To justify his choice, he explains that it now covers 99% of the inhabitants with 4G and {that a} field bettering the 3G connection is due to this fact of little curiosity.

Orange advises its subscribers to go for the “Wi-Fi name” perform of their smartphone. This function lets you undergo the Web community (ADSL or fiber) to make calls. The corporate explains:

Orange’s cellular community protection is bettering steadily, and the “Wi-Fi name” function, which is built-in in lots of mobiles, now implies that Femtocell is disbursed with.

As well as, an inside supply at Orange explains that since August 2021, the operator can not use the 3G 2100 MHz frequency band. Nonetheless, Femtocell is appropriate with this frequency band.

The UFC-What to decide on sort out Orange

Orange’s explanations are struggling to get by means of to the UFC-Que Choisir. The media specializing in shopper affairs explains that the elimination of Femtocell “Generates an actual drop within the high quality of service” for the 160,000 subscribers who used it. In line with the patron affiliation, Orange just isn’t taking the measure of its choice which might have critical penalties for subscribers dwelling in white zones or in areas with little protection.

As for the “Apple Wi-Fi” perform, the UFC-What to decide on raises a number of points. To start with, “Some customers deplore the truth that it doesn’t all the time work completely and that it tends to shortly deplete the batteries of the telephones”. And so as to add:

Above all, to profit from it, the phone should incorporate this performance (…) Many Orange subscribers will due to this fact have to accumulate a brand new phone in the event that they need to reap the benefits of it.

The issues raised by the UFC-Que Choisir have clearly not been heard by Orange. The operator has already organized the returns of its containers. Subscribers will obtain a return slip to return their Femtocell for recycling, even when they haven’t canceled the choice.